1.How can I buy your products?

Please fill out our contact form and someone will get back to you as soon as possible and help you with your questions.

2.Can I get more information to promote your product?

Certainly! Please email inquiry@lanavape.com and we will support you in promoting your products with a variety of marketing materials.

3.What is your wholesale price?

Please contact us and we will get back to you as soon as possible.

4. How can I become your wholesaler?
Please fill out our contact form or email inquiry@lanavape.com.
5. Why does LANAVAPE look different from other brands of vape?

Unlike most products that use metal casings and rubber coatings which can not be put into your mouth, LANAVAPE uses an FAD certified food-grade casing to make your e-cigarette experience safe and hygienic. It is extremely rare on the market.

6. Is there anything special about the taste of LANAVAPE?

LANAVAPE has unparalleled flavor in all e-cigarette markets. Every puff gives you a different experience and great satisfaction, just like you experience it yourself.

7. Will LANAVAPE surprise me in other ways?

Except for the stylish and beautiful appearance, unparalleled flavor, and excellent battery performance, LANAVAPE can also bring you unexpected surprise.  Just one sip meets all your needs in an instant.

8. How to use LANAVAPE products?

All LANAVAPE products are very simple. Just open the package and use it.

9. Why the LANA device cannot be charged?

It may be that the battery has not been charged for a long time. So first, you can try to wipe the positive and negative electrodes of the device with paper. Then charge it with a cable for 15 minutes, and put on the pod to see if it returns to normal.

10. Why does my LANAVAPE leak when I use it?

There are many factors that affect the leakage. It may be damaged during transportation. Or it may be caused by the weather that the temperature is too high or too low. When you are in one of these situations. Don't worry, please contact us in time, we will give a reasonable solution.

11. What is the best way to store the LANA device when it is not in use?

It is best to fully charge the main unit and take out the cartridge. Then place it horizontally in a dry and ventilated place to avoid emptying the battery or leaking oil. And keep away from being touched by children.

12. How to know when the LANAVAPE disposable is empty?

If it is a non-rechargeable disposable LANAVAPE, when you can't spit out anything, it is empty. If it is a rechargeable disposable LANAVAPE, you can charge the device for half an hour before using it, if it still can't spit out anything, it is empty.

13. How long can LANA POD last?

According to research, LANA POD can pump about 500puffs in normal use. If it is used more frequently, the number of times will be relatively reduced.

14. LANA DEVICE has power but can't suck?

You can try to take out the pod. Then wipe the device with a clean tissue and clean the electrode of the inner to confirm that there is no dust and mist. Next, please change a new pod to try it. If you have changed two or more new pods, it still can't suck. Please do not hesitate to contact the store where you bought any time. All Lanavape stores can help you with your after-sales problems.

15. Is there a small drop of water on the LANA POD after use, is it leaking?
No, that is when the e-juice is in normal use, the atomized water vapor is adsorbed on it, and it only needs to be gently wiped off with paper.
16. Can it be carried on the plane?
If the pod and the device are placed separately, they can be carried on the plane, but be careful not to use it on the plane.
17. Can it be used lying down?
It is not recommended to use LANA's products while lying down, as this will result in insufficient atomization of the e-juice and the inability to emit mist.
18. Can it be used while charging?

It is not recommended to use it while charging, which can prevent the coil inside from being burned out and making the product unusable.

19. When is it best to use it?

It is best to use within one or two month after receiving the item.

20. Can LANA DEVICE use other brands of cartridges?

Only cartridges whose model and size can match LANA DEVICE can be used.

21. Can I open or refill my LANAVAPE?

To ensure product safety and quality.Lanavape are not designed to be reused or refilled and should not be opened.Opening or otherwise tampering with the Lanavape will render the warranty on the Lanavape null and void.

22. How should I store my LANAVAPE? Will it expire?

We recommend that you finish using your pod within 15 days after opening it to maintain the best taste.After 18 months, you will notice some difference of the flavor or quality.

To ensure the quality of Lanavape pods, store them closed in the room temperature in a dry environment and out of reach of children and pets.

Although pods have a shelf life of at least 2 years, it’s better to use them soon after purchase for the most fresh experience. We recommend using within a week of purchase.

23.Can I buy Lanavape e-liquid in bulk?

We currently only offer our e-liquid in the form of pods of Lanavape.

24.How to safely maintain my Lanavape device?

(1)When not in use, please keep vape in a dry place, avoid strong heat or humidity.

(2)Don't put the vapes on top of other electronic devices.

(3)Don’t place heavy objects on vape.

(4)Don’t compromise the structural integrity of the equipment.

(5)Don’t immerse your vape in any liquid.

(6)If your vapes drop and have a strong impact, please inspect the exterior for any potential damage or possible leaks before using it again.

25.How should I dispose of Lanavape pods?

All pods of Lanavape should be recycled along with other e-waste.

26.Why should I avoid upsidedown my vape?

We recommend you to not keep your vape upside down when vaping or not in use.

This is to prevent the condensation from entering into mouth and create bad experience.

27.When should change the pod?

You can see the remaining of the e-liquid through the cartridge, if the e-liquid is insufficient or there is a burning smell, you should replace the pod immediately.

28.What should I do if the smoke liquid gets into my mouth?

If the liquid is inhaled carelessly into your mouth when using the product,please rinse the mouth or drink water,and the same time,warp the POD in a tissue and shake it downwards.

29.When should I stop using LNNAVAPE? 

If there's a burning smell when you vape, please stop using it immediately and change a new cartridge.

30.My vape doesn't vibrate for feedback. 

If there is no vibration feedback when putting on or taking off the pod from the device, please contact us or go to the store for repair or exchange.

31.How can I find the LANAVAPE store near here.

Please send the email inquiry@lanavape.com.

32.Why my LANAVAPE heating up?

Normally if you vape for a long time, the device or the tank will become hot. You need to turn off the device and make it still for 10 mins;

33.What ingredients are used in LANAVAPE e-liquids?

We use the same ingredients common in other e-liquids.

You can check the detailed ingredients of each flavor by looking at the back of the packaging. 

34.How do I check my manufacture date?

The LANAVAPE manufacture date is written on the back or bottom of the package.

35.What’s the best way to take a puff on a LANAVAPE pods?

Take a gently puff without inhaling too hard.Too much pressure will force the liquid up into the airway and could cause.Also don’t inhale over 10 seconds.

36.What's the MOQ for free delivery?

Our minimum order quantity is different for each product.

37.How long the pods can be stored after opening?

We recommend opening the pods and using them within six months.

38.How can I clean my LANAVAPE?

We recommend using cotton cloth or tissue to clean.  Don’t rinse it with water.

39.How long does it take to charge the LANAVAPE the first time?

The first time LANAVAPE is used, it takes more than four hours to charge.

40.How best to use LANAVAPE?

If you put the LANAVAPE holder tilt up 45°, it is the best experience.

41.How to clean the condensation in vape device?

Take the pod off the device, and then shake the device for around 3-5 times to toss off the condensation. Then put a cloth or tissue inside the device and wipe the left condensate.

We recommend clean the condensate in device regularly for about 2-3 days a time.

42.I feel blocked and tightened and can't vape in when vaping.

First, check if the air vents on device are blocked by substances. Sometimes the vents are blocked by stickers. Just remove the stickers.

43.What should I do when I smell burning?

Please stop vaping when you smell burning immediately. First, check whether the e-liquid is used up. If it is,you should exchange a new pod. If there is still enough e-liquid, please still exchange a new one to check it. Maybe the cartridge is damaged.

44.Why is my vape not producing vapor?

-The cartridge is low liquid.

-E-liquid is between the firing pin and bottom part of the cartridge.

- Your device is not charged - Put on a different cartridge to see if that helps.


- Gently tap the cartridge, mouth side up, on a table and reinsert it into your device. Some tiny air bubbles will rise and re-saturate the wicks.

- Use a cotton stick with alcohol to clean the contacts inside the device and on your cartridge. This should restore the connection between the cartridge and the device if any moisture has been in contact with them.

45.The cloud is little or unstable.

Use a different pod.If the cloud is normal,then it’s the problem of the old pod.

If the cloud  is still small,then is the device problem.When the cloud volume is unstable,please vape for over 2 seconds to see the vapor situation.If the cloud is on and off,it means it’s the device problem.Please send the device back to customer service for repair or exchange.

46.What are the contraindications to vaping?

Alcohol allergy, heart disease, hypertension, respiratory disease, pregnant women and lactation are strictly prohibited. Please vape reasonably according to your own health condition and stop vaping immediately if you feel uncomfortable.

47.What is the nicotine content of a pod ?

Currently,our pods contain 5% and 3%,or 0% of nicotine.Specially we offer other editions to specific regional sites.Based on our study, when a user inhales normal,each puff contains about 3mg of device tar emission,of which the nicotine content is about 0.15mg or 0.09mg,which is equivalent to the traditional device.

48.Is LANAVAPE device waterproof?

All LANAVAPE devices are not waterproof.

49.What should I do if the flavor is very weak?

(1)There is a little e-liquid left . It is recommended to try another e-liquid.

(2)If the e-liquid is not used for a long time after being filled in the pod,the flavor could be bad,especially for the first few puffs,we suggest you replace the e-liquid and the pod.

50.What is a disposable vape?

The disposable vape is a non-reusable,all-in-one vape device.

It comes ready to vape and is thrown away once it runs out of charge or eliquid.When a disposablevape's lacked liquid you can throw it out as well as begin a brand-new one.

51.Can you send me samples of all flavors 5 each if possible?

Certainly! Please email inquiry@lanavape.com .

52.Is this 100% compatible with RELX pod? with English packaging?

Only cartridges whose model and size can match LANA DEVICE can be used. 

Yes, they are with English packing.

53.Do you have a catalog?

Please fill out our contact form or email inquiry@lanavape.com.

54.Why do I cough when I first smoke e-cigarette?

When you are the first time to smoke e-cigarettes, you’re not used to the sensation of the vapor in throats. You inhale the vapor in the same way as smoking, which can also irritate the throat and cause coughing.

55.Why does my throat get dry after vaping?

Because the e-liquid contains VG which is an absorbent substance. It will absorb the water in mouth, so it will feel dry after vaping.

56.Why does the electronic cigarette make a buzzing sound?

There is a heating wire inside the atomizer. When the heating wire heats up and burns oil, there will be a buzzing sound. This is a normal phenomenon.

57.How to know a vape pod 's expiry date?

There is an expiry date on the back of the box.

58.What payment methods do you accept?

We have US payment account.

59.Can you tell me more about this product?

Please contact us email inquiry@lanavape.com.

60.Why can't be smoked without reach the specified number of puffs?

It is possible that too much smoke oil has been inhaled, causing the mouthpiece to become clogged and thus unable to continue smoking. In addition, the frequency of use and breathing pattern may also affect the life span.

We recommended you use your e-cigarette sensibly, do not overuse it for a short period of time as this may cause power overload damage, and ensure that the battery in your e-cigarette is fully charged. If the problem persists, you may consider an aftermarket replacement at the shop where you purchased it.

61.How many days can 5,000 puffs disposable e-cigarettes last?

It's not possible to judge exactly because each case is different.

62.There is Diacetyl in your products?

Our products is not Diacetyl in it.Our products are sale because it have passed multi-layer screening and testing, you can use them with confidence.

63.Why when I charge the light won't come on?

The internal battery is too low,not timely charging;

The output jack or output connection line fault(some mobile power load open circuit indicator is not bright);

The indicator light(led)is damaged.It can be dismantled for repair or sent for repair.

64.How long will my disposable Lanavape's batteries last?

Different vapes have different capacitance.

Please review individual model information and specifications on our website.According to the user's own use of the device,Effective battery life may vary.

65.Are e-cigarettes safer than smoking cigarettes? 

The general scientific consensus,based on most of the studies reviewed,indicates that e-cigarettes have much less suction than smoking traditional cigarettes.

For active smokers in particular,the transition to using e-cigarettes as a way to quit smoking and improve health can be seen as an appropriate route.

If you have any health questions or queries,consult your doctor for professional guidance. 

66.How can I verify the authenticity of my Lana device?


please enter this link and verify it according to the instructions.

67.How can I maximize the life of my LANA?

Rotate your pod at a 45 degree Angle when filling,do not flood the coil or fill the pod. 

Between each refill,it is best practice not to keep your pods dry or emptying before filling.This will make the cotton burn faster.
68.May i know what is the toggle switch near the charging port for Ultra/Airship?

The button at the bottom of the Ultra /Airship has the function of adjusting airflow.

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